"We had been using temp-agency staff to fill the gap but this was very costly and often inadequate. We made the decision to outsource a portion of our call center positions to EGS and have not regretted it!"
Sarina Brady, Chief Operating Officer
Visiting Nurse Association of Central Jersey
Community Health Center
EGS is a call-center provider. For 10 years we've been delivering customer support, labor, and technology solutions from cities in Northern Mexico.
A poorly run call-center is time consuming, expensive, and stressful. A well run call-center is hassle-free, profitable, and enjoyable.
How would you rate your call-center?
"We were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. We made the decision to outsource a portion of our call center positions to EGS and have not regretted it!"
Sarina Brady, Chief Operating Officer (COO)
Visiting Nurse Association of Central Jersey Community Health Center, Asbury Park, NJ
Cross Border Shipping
Travel & Hospitality
We know that recruiting is critical for success. We deploy pre-screening tools, testing, Ai and multiple interviews, leading to annual attrition of only 28% (Very low for a call-center).
We know that highly skilled supervisors are critical to our success. All of our supervisors have 5+ years of experience at EGS, developing our agents, managing data, and communicating daily with our clients.
We are committed to exceptional service for our clients. To accomplish this, we invest time and resources weekly to training, role-playing and developing all facets of agent communication and first contact resolution.
KEEP IT SIMPLE
We make it easy for our call center agents to succeed by keeping things simple for them. We focus their attention to only 3-5 metrics, making it easy to deliver a world-call customer experience.
We believe great technology drives great service. We've deployed machine learning and Ai across our enterprise, resulting in higher productivity, efficiency, quality and cost-savings for our clients business.
Call-Center Success is Driven by great People, Process, and Technology.
How well do you execute across all five?
Can we help? Let's Connect.
EGS Global, Inc., dba Emerging Global Services
3219 E. Camelback Road, Suite 519, Phoenix, Arizona 85018 USA
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