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"We had been using temp-agency staff to fill the gap but this was very costly and often inadequate.  We made the decision to outsource a portion of our call center positions to EGS and have not regretted it!"

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Sarina Brady, Chief Operating Officer

Visiting Nurse Association of Central Jersey

Community Health Center

 

We Solve Customer and Patient Support Problems.

And eliminate the stress that comes with them.

Pain

Do You Have a Back-Up Call Center When Disaster Strikes?

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Eliminate the risk of your call-center being down (and your customers getting angry) when the next disaster strikes.

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EGS is a call-center provider.  For 10 years we've been delivering customer support, labor, and technology solutions from cities in Northern Mexico.

What We Do

A poorly run call-center is time consuming, expensive, and stressful.  A well run call-center is hassle-free, profitable, and enjoyable.  

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How would you rate your call-center?

"We were experiencing significant challenges with answering our phones.  Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic.  We had been using temp. agency staff to fill the gap but this was very costly and often inadequate.  We made the decision to outsource a portion of our call center positions to EGS and have not regretted it!"

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Sarina Brady, Chief Operating Officer (COO)

Visiting Nurse Association of Central Jersey Community Health Center, Asbury Park, NJ

INDUSTRIES
Logistics
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Cross Border Shipping
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Telecommunications
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Cable
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Wireless

Healthcare

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Travel & Hospitality

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SaaS

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FQHC's

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E-commerce

Insurance

Information Technology

Software Development

MSP's/MSSP's

Medical

RECRUITING

We know that recruiting is critical for success.  We deploy pre-screening tools, testing, Ai and multiple interviews, leading to annual attrition of only 28% (Very low for a call-center).

SUPERVISORS

We know that highly skilled supervisors are critical to our success.  All of our supervisors have 5+ years of experience at EGS, developing our agents, managing data, and communicating daily with our clients.

TRAINING

We are committed to exceptional service for our clients. To accomplish this, we invest time and resources weekly to training, role-playing and developing all facets of agent communication and first contact resolution.

KEEP IT SIMPLE

We make it easy for our call center agents to succeed by keeping things simple for them.  We focus their attention to only 3-5 metrics, making it easy to deliver a world-call customer experience.

TECHNOLOGY

We believe great technology drives great service. We've deployed machine learning and Ai across our enterprise, resulting in higher productivity, efficiency, quality and cost-savings for our clients business. 

Call-Center Success is Driven by great People, Process, and Technology.

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How well do you execute across all five?

How

Can we help? Let's Connect.

Fill out your information and we'll be in touch ASAP

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Steve Shefveland
Founder / CEO
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Adrian Reynoso
COO
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Ke Linger, CTO of global call center outsourcing provier of Emergng Global Services
Ken Linger
CTO
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Team

CONTACT US

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OUR ADDRESS

EGS Global, Inc., dba Emerging Global Services

3219 E. Camelback Road, Suite 519, Phoenix, Arizona 85018 USA
Tel:  1-480-630-6208

Want to Learn More?  

Thank you! We will be in touch!

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