<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Emerging Global Services]]></title><description><![CDATA[EGS is in the Call Center Outsourcing industry, delivering innovative customer support, sales and business intelligence solutions.]]></description><link>https://www.poweredbyegs.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Fri, 06 Mar 2026 17:15:22 GMT</lastBuildDate><atom:link href="https://www.poweredbyegs.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Nice Guys on Business Podcast]]></title><description><![CDATA[Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.]]></description><link>https://www.poweredbyegs.com/post/nice-guys-on-business-podcast</link><guid isPermaLink="false">63f2a6a5305dc23a75b549bc</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[SaaS]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Telecommunications]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[eCommerce]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Travel and Hospitality]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_4f60d467b2d743d6b03451989a19353f~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[U.S. Contact Center Best Practices.  In Mexico?]]></title><description><![CDATA[Does your contact center provider operate a call center outside of the U.S.?  If so, do they follow U.S. Best Practices for Contact Centers?]]></description><link>https://www.poweredbyegs.com/post/u-s-contact-center-best-practices-in-mexico</link><guid isPermaLink="false">63f2a6a5305dc23a75b549bd</guid><category><![CDATA[Technology]]></category><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[eCommerce]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_510fb33c7986406987216bee4607e5c5~mv2_d_4196_2803_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[The FQHC Call Center.]]></title><description><![CDATA[The Health Clinic and FQHC Call Center during COVID-19.]]></description><link>https://www.poweredbyegs.com/post/the-health-clinic-call-center</link><guid isPermaLink="false">63f2a6a5305dc23a75b549be</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[SaaS]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_d2f9253295bd403bbfbaa656c1d02050~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Make Money. Save Money.  Mitigate Risk. What Would you Choose?]]></title><description><![CDATA[Make Money.  Save Money. Or, Mitigate Risk.  What would you choose during COVID-19?]]></description><link>https://www.poweredbyegs.com/post/make-money-save-money-mitigate-risk-what-do-you-choose</link><guid isPermaLink="false">63f2a6a5305dc23a75b549bf</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Telecommunications]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Security]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Nearshore]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_c92f1d5cc58f4d55b7bf4b7587481ea2~mv2_d_3962_2726_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Unlimited Call Center Reps.  Working from Home. For 13 Years.]]></title><description><![CDATA[Does your Call Center Provider (or Internal Center) have years of Experience Managing Agents who Work-from-Home (WfH)? Is your team (or...]]></description><link>https://www.poweredbyegs.com/post/unlimited-call-center-reps-working-from-home-for-13-years</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c0</guid><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_920768ed2ff24433a4f8018291e195cf~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Mitigating Call Center Risk in the Age of COVID-19]]></title><description><![CDATA[Does your Call Center or Call Center Partner have a tested disaster recovery plan in place?  In not, why not?]]></description><link>https://www.poweredbyegs.com/post/mitigating-call-center-risk-in-the-age-of-covid-19</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c1</guid><category><![CDATA[Nearshore]]></category><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[eCommerce]]></category><category><![CDATA[Retail]]></category><category><![CDATA[SaaS]]></category><category><![CDATA[Technology]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_17a3a40f95404e0f9f53b3626a0252df~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Coronavirus.  Is Your Call Center Partner Ready?]]></title><description><![CDATA[Is your call center ready for COVID-19?  Do you rely on a call center?]]></description><link>https://www.poweredbyegs.com/post/coronavirus-is-your-call-center-partner-ready</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c2</guid><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_519839e1152942cb8bf2b67166c4aae4~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[EGS Response to COVID-19, aka Coronavirus.]]></title><description><![CDATA[With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.]]></description><link>https://www.poweredbyegs.com/post/egs-response-to-covid-19-aka-coronavirus</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c3</guid><category><![CDATA[BPO]]></category><category><![CDATA[outsourcing]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Travel and Hospitality]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_ec5b713c21844369b228c8b6eda5556f~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Summer is (almost) Over.  What are Your Plans for Fall?]]></title><description><![CDATA[Emerging Global Services (EGS).  Nearshore.  Outsourced.  Solutions.  Innovative.  Low Cost Labor.]]></description><link>https://www.poweredbyegs.com/post/summer-is-almost-over-what-are-your-plans-for-fall</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c4</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Nearshore]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_c54b8d69896c43fd9b038306f1bcb0ac~mv2_d_5600_3733_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Bots, A.i. and Call Centers.  Can you Feel the Tipping Point?]]></title><description><![CDATA[Bots and Ai are changing how we work, live and play, right!  Well, not so fast!]]></description><link>https://www.poweredbyegs.com/post/bots-a-i-and-call-centers-can-you-feel-the-tipping-point</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c5</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Nearshore]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_720f601425e04d3c8705f7c76d055f97~mv2_d_5184_3456_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Trade Shows and Conferences.  Should you Go?]]></title><description><![CDATA[Trade Shows and Conferences.  Should you Attend?  Should you spend the money?  Can you truly drive an ROI?  Well, no....and Yes!]]></description><link>https://www.poweredbyegs.com/post/trade-shows-and-conferences-should-you-go</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c6</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[SaaS]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Travel and Hospitality]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_bb5c286839b54ea8b9517933d34c096d~mv2_d_3301_4952_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[What is Old.  Made New.]]></title><description><![CDATA[Do you operate an internal call center?  If so, are you happy with its performance, turnover and cost? If you want to explore new...]]></description><link>https://www.poweredbyegs.com/post/what-is-old-made-new</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c7</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Travel and Hospitality]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_9312da8bfed049439d7b4ba57c3265ec~mv2_d_3698_2703_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Call Centers are a dime a dozen,  Right?  No!  More like 100,000 dimes a Month!]]></title><description><![CDATA[Who do you know in business that needs or uses a call center?  You will earn $10,000 or more per month in residual income (revenue share)...]]></description><link>https://www.poweredbyegs.com/post/call-centers-are-a-dime-a-dozen-right-no-more-like-100-000-dimes-a-month</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c8</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Retail]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_6879bb1148974f0383d545cc09a521bc~mv2_d_5184_3456_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Happy New Year...Yes, it is Still January!]]></title><description><![CDATA[Can you believe it?  Today is January 29, 2019, and it feels like it is the end of March!  Yes, I've had a busy start to this New Year! ...]]></description><link>https://www.poweredbyegs.com/post/happy-new-yea-yes-it-is-still-january</link><guid isPermaLink="false">63f2a6a5305dc23a75b549c9</guid><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_a7b08b97faba4ac183550931f47dd2e9~mv2_d_5472_3648_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[That Elusive Customer Experience!]]></title><description><![CDATA[The Customer Service Experience!  We hear this phrase a lot, and numerous articles have been written about it.  But, what is it?  I mean,...]]></description><link>https://www.poweredbyegs.com/post/that-elusive-customer-experience</link><guid isPermaLink="false">63f2a6a5305dc23a75b549ca</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Technology]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_967a898540c14ae099c70a7c543bd4af~mv2_d_4000_3176_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[The Cringe Factor!]]></title><description><![CDATA[Cringe!  Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...]]></description><link>https://www.poweredbyegs.com/post/the-cringe-factor</link><guid isPermaLink="false">63f2a6a5305dc23a75b549cb</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Sales]]></category><category><![CDATA[Travel and Hospitality]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_bee5c3d1f2ee4b9c8339e220b90f1b36~mv2_d_2000_1335_s_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Thanksgiving. In Mexico?]]></title><description><![CDATA[I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico).  Four years ago over...]]></description><link>https://www.poweredbyegs.com/post/thanksgiving-in-mexico</link><guid isPermaLink="false">63f2a6a5305dc23a75b549cc</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Technology]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Technical Support]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_e1ff8324a7e8407d99669ac92423263b~mv2_d_5760_3840_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Customer Lifetime Value (CLV).  Do You Value all your Customers?]]></title><description><![CDATA[The Wall Street Journal recently published an article on Customer Lifetime Value (CLV).   An interesting subject to me, considering my...]]></description><link>https://www.poweredbyegs.com/post/customer-lifetime-value-clv-do-your-value-all-your-customers</link><guid isPermaLink="false">63f2a6a5305dc23a75b549cd</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Sales]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_990bcc6505cd4fe0ad2fbcbddaf35530~mv2_d_5760_3840_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA["Butts in Seats."  Does Your Call Center Provider use this Phrase?]]></title><description><![CDATA[The call center industry has various phrases, acronyms and idioms often used among themselves within the industry.  And, the phrase...]]></description><link>https://www.poweredbyegs.com/post/butts-in-seats-does-your-call-center-provider-use-this-phrase</link><guid isPermaLink="false">63f2a6a5305dc23a75b549ce</guid><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Wireless]]></category><category><![CDATA[Retail]]></category><category><![CDATA[Travel and Hospitality]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[Nearshore]]></category><category><![CDATA[Sales]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_42890af93b6a47f78b96da4922b9a890~mv2_d_5184_3888_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item><item><title><![CDATA[Hurricanes, Typhoons &#38; Earthquakes (and the Philippines).  Do you take them Serious?  ]]></title><description><![CDATA[A natural disaster free zone.  Does this exist?  Really?  Why, yes, it does.  In fact it exists in many locations around the world. One...]]></description><link>https://www.poweredbyegs.com/post/hurricanes-typhoons-earthquakes-and-the-philippines-do-you-them-serious</link><guid isPermaLink="false">63f2a6a5305dc23a75b549cf</guid><category><![CDATA[Nearshore]]></category><category><![CDATA[Telecommunications]]></category><category><![CDATA[Technical Support]]></category><category><![CDATA[outsourcing]]></category><category><![CDATA[BPO]]></category><category><![CDATA[Healthcare]]></category><category><![CDATA[Call Centers]]></category><category><![CDATA[Retail]]></category><category><![CDATA[eCommerce]]></category><category><![CDATA[Sales]]></category><pubDate>Sun, 19 Feb 2023 22:45:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/05e5e2_48180ebbace8427183483af541018055~mv2.png/v1/fit/w_1000,h_899,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Steve Shefveland</dc:creator></item></channel></rss>