Federally Qualified Healthcare Centers (FQHC's)
Emerging Global Services delivers call center support for FQHC's. Some of our Clients.
Pains we Solve
service levels
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staffing
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overflow
EGS has flexible staffing models to quickly handle overflow calls, peak call volumes, weekend and overnight call volumes.
spanish
The population of Spanish speaking patients is growing exponentially across the U.S. Having enough call center agents who speak fluent Spanish is critical to exceptional care.
Results we Deliver
Helped Improve Patient Satisfaction by 20%.
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Reduced Employee Turnover by 85%.
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Reduced Labor Cost by
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