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Steve Shefveland
Feb 19, 20232 min read
Customer Lifetime Value (CLV). Do You Value all your Customers?
The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my...
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Steve Shefveland
Feb 19, 20231 min read
The Agent Empowered Experience
What does it mean to empower someone? Websters defines Empowered (or empowerment) as to "give authority to someone to do something." ...
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