Steve Shefveland
EGS Response to COVID-19, aka Coronavirus.
With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
top of page
Search
Steve Shefveland
- Feb 19, 2023
- 1 min
Summer is (almost) Over. What are Your Plans for Fall?
Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 3 min
Trade Shows and Conferences. Should you Go?
Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 1 min
What is Old. Made New.
Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 1 min
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 2 min
The Cringe Factor!
Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 2 min
Customer Lifetime Value (CLV). Do You Value all your Customers?
The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my...
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 3 min
"Butts in Seats." Does Your Call Center Provider use this Phrase?
The call center industry has various phrases, acronyms and idioms often used among themselves within the industry. And, the phrase...
2 views0 comments
Steve Shefveland
- Feb 19, 2023
- 3 min
Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?
A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...
1 view0 comments
Steve Shefveland
- Feb 19, 2023
- 2 min
Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.
Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
2 views0 comments
Steve Shefveland
- Feb 19, 2023
- 3 min
Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?
If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...
1 view0 comments
bottom of page