Nice Guys on Business Podcast
Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
Nice Guys on Business Podcast
U.S. Contact Center Best Practices. In Mexico?
The FQHC Call Center.
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Unlimited Call Center Reps. Working from Home. For 13 Years.
Mitigating Call Center Risk in the Age of COVID-19
Coronavirus. Is Your Call Center Partner Ready?
EGS Response to COVID-19, aka Coronavirus.
Summer is (almost) Over. What are Your Plans for Fall?
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Trade Shows and Conferences. Should you Go?
What is Old. Made New.
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
Happy New Year...Yes, it is Still January!
That Elusive Customer Experience!
The Cringe Factor!
Thanksgiving. In Mexico?
Customer Lifetime Value (CLV). Do You Value all your Customers?
"Butts in Seats." Does Your Call Center Provider use this Phrase?
Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?