Nice Guys on Business Podcast
U.S. Contact Center Best Practices. In Mexico?
The FQHC Call Center.
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Mitigating Call Center Risk in the Age of COVID-19
EGS Response to COVID-19, aka Coronavirus.
Summer is (almost) Over. What are Your Plans for Fall?
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Trade Shows and Conferences. Should you Go?
What is Old. Made New.
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
That Elusive Customer Experience!
The Cringe Factor!
Thanksgiving. In Mexico?
Customer Lifetime Value (CLV). Do You Value all your Customers?
"Butts in Seats." Does Your Call Center Provider use this Phrase?
Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?
Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.
It's Q4. Have you Been Procrastinating?
Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?