Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?

Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.

Bots and Ai are changing how we work, live and play, right! Well, not so fast!

Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!

Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...

Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...

The Customer Service Experience! We hear this phrase a lot, and numerous articles have been written about it. But, what is it? I mean,...

Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...

I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico). Four years ago over...

If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...

According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...

When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...

Wireless service providers. Wireless retailers. When you hear these words and see their logos, what image comes to mind? Although I...

HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...

Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....