Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?

Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?