Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...