Steve Shefveland
Nice Guys on Business Podcast
Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
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Steve Shefveland
Feb 19, 20232 min
U.S. Contact Center Best Practices. In Mexico?
Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
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Steve Shefveland
Feb 19, 20232 min
The FQHC Call Center.
The Health Clinic and FQHC Call Center during COVID-19.
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Steve Shefveland
Feb 19, 20232 min
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?
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Steve Shefveland
Feb 19, 20232 min
Mitigating Call Center Risk in the Age of COVID-19
Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
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Steve Shefveland
Feb 19, 20232 min
EGS Response to COVID-19, aka Coronavirus.
With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
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Steve Shefveland
Feb 19, 20231 min
Summer is (almost) Over. What are Your Plans for Fall?
Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
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Steve Shefveland
Feb 19, 20233 min
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Bots and Ai are changing how we work, live and play, right! Well, not so fast!
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Steve Shefveland
Feb 19, 20233 min
Trade Shows and Conferences. Should you Go?
Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
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Steve Shefveland
Feb 19, 20231 min
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
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Steve Shefveland
Feb 19, 20233 min
That Elusive Customer Experience!
The Customer Service Experience! We hear this phrase a lot, and numerous articles have been written about it. But, what is it? I mean,...
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Steve Shefveland
Feb 19, 20232 min
The Cringe Factor!
Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...
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Steve Shefveland
Feb 19, 20232 min
Thanksgiving. In Mexico?
I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico). Four years ago over...
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Steve Shefveland
Feb 19, 20232 min
Customer Lifetime Value (CLV). Do You Value all your Customers?
The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my...
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Steve Shefveland
Feb 19, 20233 min
"Butts in Seats." Does Your Call Center Provider use this Phrase?
The call center industry has various phrases, acronyms and idioms often used among themselves within the industry. And, the phrase...
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Steve Shefveland
Feb 19, 20233 min
Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?
A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...
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Steve Shefveland
Feb 19, 20232 min
Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.
Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
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Steve Shefveland
Feb 19, 20233 min
It's Q4. Have you Been Procrastinating?
If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...
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Steve Shefveland
Feb 19, 20232 min
Spanish. Do your Customers Speak it?
According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...
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Steve Shefveland
Feb 19, 20232 min
HIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?
HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...
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