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  • Writer's pictureSteve Shefveland

Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?

A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One such location is Hermosillo, Sonora, #Mexico, a #nearshore call center outsourcing destination. This is one of the main reasons we exist in #Hermosillo vs. many other nearshore call center markets. Hermsoillo, Sonora, Mexico is almost 100% free of earthquakes, hurricanes, tornadoes and so many other disasters that impact major outsourcing destinations such as the Philippines.

I will apologize ahead of time for being direct. But, I ask myself this question all the time, "Why have so many companies jumped on the bandwagon and outsource their critical customer service, sales and technical support operations to the Philippines?" To be frank, it has not made a lot of sense to me. And I've been in the call center industry for over 28 years. I've been all over the world (yes, Philippines included), and it is very dangerous to have so much of your critical support functions in one location (ie. Philippines).

Why do I feel this way? Is it because I own a BPO focused on new and emerging labor markets (yes, to some degree!). But, the primary reason is because every CEO or owner of a business, where service is critical to their business, needs diversification and redundancy. Yes, this is common sense, but I am amazed at how many organizations still can't figure this out. They have too many seats in the Philippines. Way too many seats.

Let's look at a few things about the Philippines:

So, after reading this you may conclude I do not like the Philippines. No, that is not the case. I am just communicating that the Philippines, as a global outsourcing destination, is way over saturated. And, keeping business there (or putting even more business there), puts your business at high risk. Example, the approaching Typhoon Yutu, as of the date of this Blog Post (October 29, 2018).

Are you concerned? Call me at 602-312-8900, or email me at today to discuss a disaster recovery strategy, or some type of global contact center redundancy strategy. The outsourcing destinations run by Emerging Global Services (EGS) are natural disaster free zones where you can be almost 100% certain you will not have the problems most commonly found in the Philippines.

It is time to redistribute your work out of the Philippines to ensure consistent customer service operations free of major disruptions. Call me today. We can turn agents up for you "on demand" if Typhoon Yutu keeps you awake at night!

Steve Shefveland, Founder

Emerging Global Services, LLC


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