Steve Shefveland
Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.
Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
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Steve Shefveland
- Feb 19, 2023
- 3 min
It's Q4. Have you Been Procrastinating?
If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...
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Steve Shefveland
- Feb 19, 2023
- 3 min
Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?
If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Spanish. Do your Customers Speak it?
According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...
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Steve Shefveland
- Feb 19, 2023
- 2 min
How do you Sell to Older Adults? Did Someone Say Boomer Adults?
Did you know that according to the American Association of Retired Persons (AARP) as of May 2014, "there are 108.7 million folks age...
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Steve Shefveland
- Feb 19, 2023
- 1 min
Do you Sell-to or Deliver Customer Care to the 50+ Demographic? Then You Need Tree Rings!
Tree Rings LLC is the world's first call center outsourcing company solely focused on helping those companies who sell-to, market-to and...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Hotel OTA's. Do you have the Hidden Gems?
When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Wireless Providers and Retailers. What Image Comes to Your Mind First?
Wireless service providers. Wireless retailers. When you hear these words and see their logos, what image comes to mind? Although I...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Do You Still Read Newspapers? Well, Yes. It's Called Content!
With the internet, smartphone and tablets, the newspaper industry has been struggling for years. A decline in print newspaper...
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Steve Shefveland
- Feb 19, 2023
- 3 min
Nearshore? No, Think Next Door!
The phrase "Nearshore Call Centers" has been a hot topic in the call center outsourcing business for several years. Overall, outsourcing...
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Steve Shefveland
- Feb 19, 2023
- 2 min
HIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?
HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...
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Steve Shefveland
- Feb 19, 2023
- 1 min
Business Process Services (BPS). Gee, #WDITOT!
Business Process Outsourcing, or BPO, right? Not quite. I wish I could say I thought of this, but I read a great blog post this morning...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Hotels and OTA's. A Symbiotic Relationship Balanced on Cost.
The relationship between a hotel company, travel service companies and the online travel agencies (OTA's) is interesting. Is it a...
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Steve Shefveland
- Feb 19, 2023
- 2 min
Hermosillo, Sonora, Mexico.
A "hidden gem" in a sea of Nearshore call center locations. And, some of the best Tortillas and Carne Asada you've ever tasted!...
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Steve Shefveland
- Feb 19, 2023
- 1 min
Healthcare Insurance & Open-Enrollment. Oh Boy!
It's almost that time of year again. Open Enrollment. You may have been sourcing the right call center all year, or you may not have...
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Steve Shefveland
- Feb 19, 2023
- 3 min
Trucking Companies have Low Profit Margins. Why not add 10% or More....Now?
Trucking companies are part of the backbone of our economy. We cannot live our daily lives without them. However, the industry has...
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Steve Shefveland
- Feb 19, 2023
- 3 min
Does Your Brand Truly Care?
I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...
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Steve Shefveland
- Feb 19, 2023
- 1 min
Setting Up your Business Abroad
A webinar featuring Emerging Global Services, LLC (EGS) Founder and CEO Steve Shefveland, and sponsored by the Global Chamber.
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Steve Shefveland
- Feb 19, 2023
- 2 min
Employee Retention. Does it Matter to You?
It may sound obvious. Retaining quality employees is critical to any business, especially in today's tight labor market. However,...
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Steve Shefveland
- Feb 19, 2023
- 1 min
Financial & Security Aspects of Doing Business in Mexico
Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....
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